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Retrieval-augmented answers
Answers from official documents — with the source cited.
Load the GOs, circulars, guidelines and FAQs a department already has. Citizens and officers ask in Hindi, English or Hinglish; every answer cites the document, date and paragraph, and the latest order always wins.
How it works
How an answer is made
- 01Load the sourcesGOs, circulars, guidelines and FAQs — PDF, Word or scanned.
- 02Index incrementallyA new circular is searchable the same day.
- 03AskIn Hindi, English or Hinglish, on any channel.
- 04Latest winsSuperseded orders are never quoted.
- 05CiteGO number, date and paragraph shown with the answer.
Capabilities
What Document Q&A does
- 01Reads anythingPDF, Word, Excel, scanned images through OCR, email, audio and video.
- 02Citations, alwaysEvery answer carries its source; officers can check it in one click.
- 03No guessingIf the answer is not in the documents, it says so and hands over to an officer.
- 04GuardrailsPersonal data is masked and unsupported answers are blocked.
- 05Status lookupsRead-only database queries after an OTP check, for “is my instalment paid?”
- 06Every channelThe same answers on WhatsApp, SMS, a phone call, web chat or email.
In practice
Where it is used
- Scheme questionsPM-Kisan, pensions, ration cards and scholarships — answered with the GO cited.
- Officer assistantGO and SOP lookups for staff, with the governing paragraph quoted.
- ASHA assistantWhatsApp answers from NHM guidelines, cited, for health workers.
- Enterprise manualsTechnicians ask in Hindi; answers come from maintenance manuals and SOPs.